FAQ

Are Face Masks Required?

It depends on the trainer. Always bring your Face Mask in case needed.

Can I share my membership with multiple dogs?

Memberships are per dog and cannot be shared. Please create an account for each dog.

When will I be billed?

Billing will occur monthly from the date you purchased your membership.

Do my sessions rollover?

Classes and Open Gym Time are valid for 30-days from date of purchase and do not rollover.

How do I upgrade my membership?

Click here to let us know. Will we respond as soon as possible.

How do I downgrade my membership?

Click here to let us know. Will we respond as soon as possible.

How do I cancel my membership?

Click here to let us know. Will we respond as soon as possible.

Can I take more classes than my credits allow?

Yes, if you are out of credits, we have a drop-in rate that will apply when you sign up for the class.

What is the cancellation policy for Classes and Open Gym Time?

You must cancel the class 24 hours in advance, or it will deduct a credit from your account.

Are there any leash requirements?

Please only use a 6ft Leash when entering and exiting the building.

Can children attend?

Children can attend if they can behave!

What do I bring to class?

Pack your bag for a Successful Gym Experience:

Always bring some water for your dog & yourself.
6 ft leash and a flat collar.
Treats (something that does not require chewing & can be quickly given) & Toys in case needed.
Treat Bag to hang on your hip recommended but can keep in your pocket as well.
Dress comfortably so you can move around easily.

Do I have to buy a membership to attend a class?

No, we have what is called drop-in rates. You still join the Gym online and then just purchase the class. You save money buying a Gym Membership.

Still have questions? No Problem. Fill in the form below and we will respond ASAP.